Android Log in issue

We are aware that some of our users are experiencing issues when signing into their accounts via the Android App.

If you are experiencing this issue, please follow the steps below:

Workaround 1:

Please use Google Chrome as your default browser

Reinstall Google Chrome and please make it default if it is not already

Update the Irista App to the recent version (currently: v1.15.7.0)

Try to log into the Irista App.

Workaround 2:

Please delete cache and cookies of your default Chrome browser. Here are several ways how to do it:

1 https://www.wikihow.tech/Clear-Your-Browser%27s-Cache-on-an-Android

2 https://www.pcmag.com/article/333441/how-to-clear-your-cache-on-any-browser

3 https://www.wikihow.com/Clear-Cache-and-Cookies

Please upgrade the Irista App to the recent version (currently: v1.15.7.0) if you haven't already

- Tap on this link

Please authenticate and this should open the Irista App.


Feedback and Knowledge Base